FAQs
How do I track the status of my order?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact support@crazybal.com
What are your shipping rates?
Shipping is free worldwide for orders over $29.Â
I never received a notification email. Where is it?
Please check your spam folder for any missing emails, and add us to your safe senders list to ensure future notifications are delivered to your inbox.
How long does it take to ship?
Depending on where you live, your shipment will take 5-7 business days from the time it leaves our warehouse.
Who may need a Crazybal?
Crazy is an interactive pet toy, which could be interacted with pets for up to 8 hours, with intermittent rest. As such, CRazybal is suitable for those who love their pets but do not have enough time around with their pets. You may leave your pet to have fun with CRazybal when you are not around for a whole day.
My pet is shy, how should I introduce the Crazybal?
No problem! Here's what we recommend: 1) Place the Crazybal on the ground so your pet can walk up to it and give it a sniff anytime. 2) Allow your pet to get used to Crazybal. Some pets love it right away, while others may take a couple of days to get familiar with a CRazybal. 3) Give your pet lots of love and encouragement. Repeat until your pet is comfortable.
What kind of pets does Crazybal fit?
Crazybal is majorly designed for dogs and cats.
How durable is Crazybal?
The material that we used on the inner layer of our outer shell is PC, therefore, the hardness is relatively high. For the outer layer, we use TPU, therefore, relatively soft but also has a protective effect on pets. We have tested Wicked Ball on more than 100 dogs and cats to test all aspects of biting, gnawing and scratching. Eventually, Crazybal has passed the tests (for heavy chewer, bite marks may occur).
Is Crazybal waterproof?
We tested Crazybal with IPX67 standard and it worked well. Under the condition of tightening Crazybal, it can be soaked in water directly or even run directly in water. You may play with your puppy in water as well.
How to clean Crazybal ?
Crazybal is waterproof and can be cleaned directly under tightening conditions. While, we need to make it clear that, the core of Crazybal is not waterproof. It can NOT be cleaned. Normally it will not be dirty under closed space. But if it is dirty, you may wipe it directly with simply a paper towel.
How long does the battery last?
The playtime depends on Crazybal and pets' interaction time. In some situations, the maximum playtime could be up to 8 hours. You can use our USB charger to charge after that.
Whether Crazybal could run well on the carpets?
Crazybal can run easily on normal carpets. For some thick carpets, it will attract pets' attention by twisting and rolling.